Shipping & Returns

Shipping & Returns


Shipping

Shipping cost is included in the product price (exluding Print & Vinyls). All orders will be processed within 3 business days upon payment approval, excluding holidays. Goods will be dispatched on regular working days, Monday to Friday.

Please note that all of our products are handmade by our small team and we are not only influanced by our workflow but also by our suppliers. That's why sometimes we cannot ship immediately. Occasionally we might need more time to fulfill the orders. We always do our best to complete all them as soon as possible.

Orders will ship by Fedex, UPS or Polish Postal Service. Upon shipping, you will receive a tracking number and confirmation outlining the details of your order.

Please contact us if you have any questions about your order by email at help@biosphe.re or telephone +48 796 079 500.



Returns

Items can be returned for store credit within 100 days of the purchase as long as product is in its original condition and returned to us with original packaging. All shipping fees are non-refundable unless product is determined to be damaged or defective. Before returning any items please contact us by email at help@biosphe.re or telephone +48 796 079 500.



Warranty & Repair

We offer repairs on some defective merchandise for up to 24 months after purchase. Proof of purchase is required. Please email us at help@biosphe.re for repair inquiries.



Payment methods

All prices noted are EUR-prices or USD-prices and include VAT and shipping cost. We offer three different methods of payment.

We accept VISA and MasterCard. All information is encrypted using 🔒SSL encryption, which prevents unauthorized access to card details.

PayPal allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out.

Bank Transfer Once you have made your payment as per the instructions on our order acknowledgement email, please allow up to 5 business days for us to receive payment. As soon as payment has been received, we will begin to process your order.



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